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Discussion topic: Downgrade tv

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This message was authored by woodybrown This message was authored by: woodybrown

Downgrade tv

I want to downgrade my tv package and keep getting referred to My Sky account but there is not an option for downgrading only upgrade 

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This message was authored by GD1 This message was authored by: GD1

Re: Downgrade tv

Posted by a Superuser, not a Sky employee. Find out more

@woodybrown  You would need to call to downgrade if you're outside of a discounted period, if not you may not be able to.

 

Which Sky box do you have?  Sky+HD, Sky Q or Sky Stream/Glass

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

woodybrown
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This message was authored by woodybrown This message was authored by: woodybrown

Re: Downgrade tv

Thank you I will give it a try

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