Discussion topic: Do I have to pair my viewing card with my replacement box?

This message was authored by: Pedals007 · ‎16 May 2022

Hi Everyone,

My old white Thomson box packed up over the weekend and I have ordered a replcement on ebay. Do I have to pair my viewing card to this box when it arrives or will it just be plug and play? The replacement box is an Amstrad DRX890W.

If I have to pair it, how do I go about that?

Many thanks

This message was authored by: SKY1992bf · ‎16 May 2022

@Pedals007 If you have premium channels then the card will need pairing

login to sky account via website and their should be an option to pair the card

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎16 May 2022

@Pedals007 If you have premium channels then the card will need pairing

login to sky account via website and their should be an option to pair the card

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Annie+UK · ‎16 May 2022

Also try performing a New Install to pair your viewing card

See question Q21 in my Sky+ FAQ

Additional help with your viewing card can be found here

Annie, I am Neurodivergent — FAQs: Sky Plus • Sky Stream

Discussion topic: Do I have to pair my viewing card with my replacement box?

Do I have to pair my viewing card with my replacement box?

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