Connection between Sky+HD box & BT broadband failed

[basing]

Sky+HD box is connected to my BT broadband via a small box supplied by Sky some years ago. When previously it disconnected itself I removed the two plugs and replaced them, which brought both lights back on. Now the power light remains on, but the wireless light does not come on. I have tried reconnecting following the onscreen instructions with no result. Does this mean I need a new connection box or something else ?

[Mark39 · Accepted solution]

Try this first:

1. Put your Sky box in standby and turn off at the plug

2. Disconnect the Mini Connector

3. Turn off your router at the plug

4. Wait 30 seconds before turning on your router and another 4 minutes before turning on your Sky box

5. Wait for your Sky box to fully restart

6. Reconnect Mini Connector

[TimmyBGood]

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@basing wrote:

Does this mean I need a new connection box or something else ?

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If you find you need a replacement Mini Connect box, try eBay: there are multiple listings for both models (USB or ethernet) for around £10, but be sure to get the one which matches your current unit. Sky won't supply such hardware these days: they ceased to be manufactured many years ago.

Alternatively, late model Sky+ HD boxes with built-in WiFi are about £30, also on eBay.

[basing]

Hi Mark 39,

Worked a treat - many thanks

[Mark39]

Good to hear 🙂