Connecting sky box th broadband

[Dibbie]

When I try to use catch up it tells me to connect my sky box to broadband

[caesarome]

If your Sky+ box is connected to your broadband then try a reboot of your Sky+ box and your broadband hub at the mains.

[Mark39]

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@Dibbie wrote:

When I try to use catch up it tells me to connect my sky box to broadband

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Have you used catchup successfully before?

[Exiled-in-HH]

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@Dibbie wrote:

When I try to use catch up it tells me to connect my sky box to broadband

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What sort of Sky box do you have?

[Kingswood+Ranger]

This has just started to happen to me too. I'm wondering if I need a new WiFi adapter?  My hub is working fine as my other devices are all working fine. Tried turning off box and rebooting - many times!! Adapter still won't pair. Any help gratefully received-thx 

[TimmyBGood]

@Kingswood+Ranger 

There are no new Mini Connectors, given they haven't been manufactured for about a decade.  You should be able to source a replacement on eBay for a few pounds.

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

[Kingswood+Ranger]

Thanks. That's useful information. I have found reconditioned connectors on eBay for about £22. Mines a real old HD+ box and when updates come in it takes hours to reset it. I'm guessing that I need an update but a SkyQ will require an adapter on the communal dish (it's a block of private flats) which the freeholder won't give permission to having put on. The only alternative is Sky Glass I'm guessing? 

[oj01]

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@Kingswood+Ranger wrote:

Thanks. That's useful information. I have found reconditioned connectors on eBay for about £22. Mines a real old HD+ box and when updates come in it takes hours to reset it. I'm guessing that I need an update but a SkyQ will require an adapter on the communal dish (it's a block of private flats) which the freeholder won't give permission to having put on. The only alternative is Sky Glass I'm guessing? 

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Sky+HD Boxes haven't received any software updates for well over 12 months.