Compensation for removal of SKY Satellite TV service without any notice.

[MJK-RG41]

How to get compenstaion for loss of our SKY dish Satilite TV service without any notice

[Daniel0210]

@MJK-RG41 

Please explain what you mean? What we can say is there is no compensation for loss of satellite services. 

[Annie+UK]

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@MJK-RG41 wrote:

How to get compenstaion for loss of our SKY dish Satilite TV service without any notice

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Check your contract

[MJK-RG41]

Hi This message was authored by:Daniel0210, thanks for your feedback;

But I bleive that, there may be no compenation for loss of service but their Terms and Condition state

that we will be given 31 days notice of any change to their services or conditions etc. ie they cannot be removed without notice.

So I belive that contractually they have broken their contract with us.

[SKY1992bf]

@MJK-RG41  You haven't explained how sky have removed your services 

are you seeing an error message on screen? If yes what does it say 

[oj01]

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@MJK-RG41 wrote:

Hi This message was authored by:Daniel0210, thanks for your feedback;

But I bleive that, there may be no compenation for loss of service but their Terms and Condition state

that we will be given 31 days notice of any change to their services or conditions etc. ie they cannot be removed without notice.

So I belive that contractually they have broken their contract with us.

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In what way have they removed your service?

[Mark39]

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@MJK-RG41 wrote:

So I belive that contractually they have broken their contract with us.

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I suspect it depends on the reason for 'removal of service' and what you actually mean by it. 

[caesarome]

@MJK-RG41 

The loss of a satellite signal doesn't mean your services have been removed, it just means there is a fault somewhere with the box or dish.

[MJK-RG41]

Hi SKY1992bf thanks for your feedback, we didn't\don't actually have any error message on screen.

We just lost all signal, they just disabled our SKY box card at their end, so no more correct decoding of signal, I assume.

[MJK-RG41]

Hi o01 thanks for your feedback, we didn't\don't actually have any error message on screen. We just lost all signal, they just disabled our SKY box card at their end, so no more correct decoding of signal, I assume.

[Mark39]

Even if Sky disabled your Viewing Card, you would still be able to receive the free to air channels such as BBC1, ITV, Channel 4 and 5.

[MJK-RG41]

Hi Mark39 thanks for your feedback, we didn't\don't actually have any error message on screen. We just lost all signal, they just disabled our SKY box card at their end, so no more correct decoding of signal, I assume.

[Mark39]

@MJK-RG41 I think our posts crossed! Providing your equipment isn't faulty your Sky box will work with NO Viewing Card. 

[MJK-RG41]

Hi caesarome thanks for your feedback, we didn't\don't actually have any error message on screen. We just lost all signal, they just disabled our SKY box card at their end, so no more correct decoding of signal, I assume. This was what the operative told my wife when she phoned to compain about our loss of signal\programs etc

[MJK-RG41]

Hi Mark39 thanks for your feedback, we didn't\don't actually have any error message on screen. We just lost all signal, they just disabled our SKY box card at their end, so no more correct decoding of signal, I assume. This was what the operative told my wife when she phoned for help and to complain about our loss of signal\programs etc. We tried even after we have supposedly been disconnected and we still get no channels and we had the dish checked later.