31 Mar 2023 09:57 PM
Why is my sky HD + Box running late. Does anyone know why???
31 Mar 2023 09:59 PM
Posted by a Superuser, not a Sky employee. Find out moreAre all the times wrong in your TV Guide, so is the BBC News at 10 showing as starting at 9pm for example ?
31 Mar 2023 10:03 PM - last edited: 31 Mar 2023 10:06 PM
Posted by a Superuser, not a Sky employee. Find out more@tosher it's a cosmetic fault on the time stamp on recording that has been a round a few years and only occurs during bst
when the clocks get back the time stamp will be correct again until the clocks go forward again and so on
Sky has confirmed that has it's only cosmetic and doesn't impact the boxes ability to function correctly there are no plans for a fix given it's a legacy product
or is it as @caesarome describes as it could be one of two bugs one can be fixed the other can't
31 Mar 2023 10:07 PM
Tv guide says bbc news at 9pm but has just started at 10pm, like all programs!!
31 Mar 2023 10:10 PM
Posted by a Superuser, not a Sky employee. Find out more@tosher What software is your box running
press services > settings > system details
Can you post what the model number is
31 Mar 2023 10:11 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat is the software version of your Sky Box?
See Q08 in my Sky Plus FAQ
31 Mar 2023 10:17 PM
according to information it is the latest version. I have only had this box for a few weeks as the old one went wrong and the new one was replaced by a sky engineer ...
31 Mar 2023 10:21 PM
Posted by a Superuser, not a Sky employee. Find out more
@tosher wrote:
according to information it is the latest version. I have only had this box for a few weeks
The chances are it isn't running the latest software as Sky released a patch to fix this very issue last year so when you are not using it or recording/downloading it then try updating the software.
https://www.sky.com/help/articles/updating-sky-box-software-sky-plus-hd
31 Mar 2023 10:25 PM
Hi, the model No is R024.092.08.00P
31 Mar 2023 10:27 PM - last edited: 31 Mar 2023 10:28 PM
Posted by a Superuser, not a Sky employee. Find out more
@tosher wrote:
Hi, the model No is R024.092.08.00P
Latest is: R024 . 092 . 11 . 00P
See Q04 for update instructions
31 Mar 2023 10:31 PM
What do you suggest?
31 Mar 2023 10:35 PM
Posted by a Superuser, not a Sky employee. Find out moreJust perform a software update (see Q04 in my Sky Plus FAQ)
31 Mar 2023 10:36 PM
R0.24.092.08.00P
31 Mar 2023 10:39 PM
Posted by a Superuser, not a Sky employee. Find out more
@tosher wrote:
R024.092.08.00P
Yes that is OLD and needs updating to fix the time bug you are experiencing
01 Apr 2023 12:27 PM
Hi, it's me again, I phoned Sky this morning and the person I spoke to asked me what the problem was.I explained and said that I had tried everything I could but with no success to sort the problem and she said that the box that I have is no longer used and that I should upgrade to Sky Q. Anyway she said that as the box was only installed 2 weeks ago by a Sky engineer she would try to upgrade the software and reset the whole box, and with her instructions I managed it and Bingo it now works fine....Please don't ask me what the instructions were because I am in my eighties and wouldn't be able to remember them.
The best advice would be that if you have the same problem get in touch with Sky and ask them to talk you through to solve the problem....Thanks for the Community to try and help me..
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