Channel listings not available and still initializing.

[IJ55]

I have quite an old SKY Box which does not have a LED panel and I can't get the channel display to show with the following message.-

''Your box is still initialising, please return in a short time to use this feature''.

I have tried the routine for a 'Front Panel reset'', but don't have the LED on my box, jjust a white light that turns to blue when the channel selection is available, but not the screen with the channel listings, which takes a while longer.

Anyway, currently don't have the channel listings and this is what I am tryingg  to get back.

Any helpers out there?

[MightyQuinn]

Hi @IJ55   I have never heard of a front panel reset on a Sky Q box. Also it doesn't have any white lights. Are you sure that it is a Sky Q box?

[IJ55]

I haven't mentioned a ''Q'' box. What I said was an OLD Sky Box.

[Laing1]

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@IJ55 wrote:

I haven't mentioned a ''Q'' box. What I said was an OLD Sky Box.

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@IJ55 as you don't have a Sky Q box where you posted, I have moved your post to the Sky+ forum 

[Annie+UK]

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q for Signal Strengths/Qualities

If the box is stuck initialising that usually means the dish is not getting a signal

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass and/or Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Glass and/or Sky Stream (self-install, no engineer required)

Further help: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image