0

Discussion topic: Sky not working

Reply
This message was authored by: TessiesBar

Sky not working

Sky signal not working for tv

Reply

All Replies

This message was authored by: caesarome

Re: Sky not working

Posted by a Superuser, not a Sky employee. Find out more

@TessiesBar 

Are you seeing a no satellite signal message ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: Tommy2

Re: Sky not working

What message are you getting on the screen ? are you able to provdie some more detail please.

Sky Ultimate TV with Sky Cinema on Sky Steam Puck with WI-FI
Sky Full Fibre 500mbps
This message was authored by: Annie+UK

Re: Sky not working

Posted by a Superuser, not a Sky employee. Find out more

No Signal or No Satellite Signal?

 

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

 

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

 

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

 

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)

 

  • The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
  • The Tuners in the sky box
  • The input sockets on the Sky box
  • The plugs on the cables
  • The cables themselves
  • The Sockets on the dishes LNB
  • The dishes LNB has gone faulty for the connections the box is using
  • You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass and/or Sky Stream

 

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Glass and/.or Sky Stream (self-install, no engineer required)

 

Further help: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image

I am NeurodivergentMy Sky FAQs: Stream Glass Go Plus
Reply