Catchup TV download fails

[Techwalla1954]

• Trying to download Catchup TV programmes from "All 4" , "My5" and "Sky channels" and keep getting "Download failed" error message with error message "Sky technical error 11 (266)".
• BBC and ITV downloads seem to work fine 
• Did rebuild and full system reset and still have same problem (and same error messages)
• called Sky and all they say is "upgrade to Sky Q"
• I don't particularly wish to upgrade
• is there any solution please?

[caesarome]

Who is your broadband provider ?

[Techwalla1954]

I use Three as broadband provider 

regards

[caesarome]

I would suggest phoning Sky about this as it could be a broadband related issue that is causing this to happen, let them know who your broadband provider is.

[Techwalla1954]

I tried calling Sky and finding a solution - all they said was 'upgrade to Sky Q' however looking at the forums users with Sky Q also have the same issue. 
So I wondering if anyone else has had the same problem and found a solution.

If they have perhaps they might share it.

[caesarome]

You have posted this in the Sky+ box forum so do you have a Sky Q box ?

[Techwalla1954]

No, I have a Sky+ HD box

[BewilderedBob]

This is a common problem and the main reason I no longer have Sky. I had it on my Sky+ box and spent ages on the phone to Sky technical help and my internet provider. Nothing they or other forums suggested worked. In the end I got Sky Q but had the same problem. Again Sky solutions didn't work. I thought it must be my broadband service even though it is fast and all streaming services work well. However many other people using other internet providers have the same issue. One solution offered by Sky and other forums seemed to work on Sky+ for many people but not me. Up to you whether you want to try it.

In your System Settings go to NETWORK in order to reset it

Make a note of Network name, Security Type etc

Click on green button

Enter the the same details and your Wi-Fi password

Save

Good luck!

[Techwalla1954]

Thanks Bob 

I'll try it. That was the most useful and informative post. Sky help is absolutely useless - all they seem to offer is upgrade to Sky Q which as you say also has similar issues.

My guess is the firmware in the box has not been updated to account for changes on the internet made over the years. I also suspect Sky has little or no interest in the older boxes and thus is not properly supporting them. I also suspect they will not admit this anywhere. Instead they will just take my money.

If anyone else has any solution or comments please post

regards

[Annie+UK]

Have you had a look at my Sky+ FAQ?

[Techwalla1954]

Unfortunately the network reset didn't seem to work so if any other solutions are known I'd be very grateful to know

[Techwalla1954]

Yes Anne but cannot find a solution there - if you are aware of one I'd be very grateful to know it

[BewilderedBob]

When I spoke to a helpful lady at Sky technical help she had a checklist of possible fixes for this problem. It wasn't unknown to them. Most of them were basic things you have probably already tried. Such as, one at a time, unplug your Sky box for a few minutes so it resets, do the same with your router, if your router connects to the box by Wi-Fi then if possible try an Ethernet cable making sure the box uses the wired connection rather than Wi-Fi. None worked for me so she consulted her supervisor who suggested downloading in SD rather than HD.

I would still be with Sky if it could have been made to work properly. These days I use NOW which does stream On Demand efficiently and there are always big discounts on offer when you go to cancel. Not the solution you were hoping for I'm sure!

[BewilderedBob]

Re above I've just remembered something else. Probably clutching at straws but there was another school of thought that said when you do the Network reset you click the green button to clear the settings then before entering them again you switch off and unplug the box for at least five minutes. Once you have started it up again you go to Network and carry on as before. Still didn't work for me but apparently it did for some people. Must be comforting to be helped by someone who couldn't make or work himself!

[Techwalla1954]

Thanks Bob

Have tried all suggestions but still not working

will try Sky again and see if I can get a sensible answer

here's hoping