0

Discussion topic: Cant ac

Reply
This message was authored by: RESROC

Cant ac

Our Sky plus box is linked to our lg smart tv. Up till now , one found the Apps page on the tv, and located and pressed the Sky App, which connected to Sky. From then on, we used the Sky controller. 
Today the Sky app disappeared, so we cannot connect to Sky programs. On the box the green light is full on as is the WiFi light

Any suggestions appreciated 

Reply

All Replies

This message was authored by: GD1

Re: Cant ac

Posted by a Superuser, not a Sky employee. Find out more

@RESROC  You need to read your TV User manual to find out how to bring the relevant app back as it's not a Sky issue.  Sky+HD has no apps itself.

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: TimmyBGood

Re: Cant ac

Posted by a Superuser, not a Sky employee. Find out more

@RESROC wrote:

Up till now , one found the Apps page on the tv, and located and pressed the Sky App, which connected to Sky. From then on, we used the Sky controller. 

 

I think that would have been a shortcut to an HDMI port, labelled as 'Sky'.  A Sky+ HD box isn't accessed through a television app.


Today the Sky app disappeared, so we cannot connect to Sky programs.

 

Again, not an app.  I'd suggest restarting the Sky box and checking its HDMI cable to the television set.


 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply