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Discussion topic: Cannot use search function on sky box

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This message was authored by EGF This message was authored by: EGF

Cannot use search function on sky box

Hi,

my search function has stoppped working on my sky + box.

I also cannot download to the box from my Sky Go app.

These were working fine a few days ago.

Has Sky disabled these?


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This message was authored by oj01 This message was authored by: oj01 Answer

Re: Cannot use search function on sky box

Posted by a Superuser, not a Sky employee. Find out more

@EGF wrote:

Yes both connections ok.

its weird, I go to magnifying glass and press select and it jumps to TV guide.


Yes, so does mine. Always has. You don't need to go to the magnifying glass (although you can if you want). You just need to start typing whatever it is you're searching for from anywhere on the Home Page. 


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Member Of The Community Since 2011
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This message was authored by caesarome This message was authored by: caesarome

Re: Cannot use search function on sky box

Posted by a Superuser, not a Sky employee. Find out more

For both you need an internet connection to the box so assuming you have no issue with the internet connection in your property have you tried a reboot of your Sky box ?

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EGF
Topic Author
This message was authored by EGF This message was authored by: EGF

Re: Cannot use search function on sky box

Hi,

yes internet is ok.

and have rebooted.

worried that this is now the end of my sky + box. 
Tried Sky q and it just doesn't work as well for our house.

This message was authored by oj01 This message was authored by: oj01

Re: Cannot use search function on sky box

Posted by a Superuser, not a Sky employee. Find out more

@EGF If you take a look in Services > Settings > Network do both Connection To Router and Connection To On Demand say OK? 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD
This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Cannot use search function on sky box

Posted by a Superuser, not a Sky employee. Find out more

I'm 99% sure that you still get the offline search if the box has no broadband connection

Annie  ( I am Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
EGF
Topic Author
This message was authored by EGF This message was authored by: EGF

Re: Cannot use search function on sky box

Yes both connections ok.

its weird, I go to magnifying glass and press select and it jumps to TV guide.

EGF
Topic Author
This message was authored by EGF This message was authored by: EGF

Re: Cannot use search function on sky box

Also cannot download on sky go to the sky box.

it says download request sent to sky box.

although it will download onto my phone.

This message was authored by oj01 This message was authored by: oj01 Answer

Re: Cannot use search function on sky box

Posted by a Superuser, not a Sky employee. Find out more

@EGF wrote:

Yes both connections ok.

its weird, I go to magnifying glass and press select and it jumps to TV guide.


Yes, so does mine. Always has. You don't need to go to the magnifying glass (although you can if you want). You just need to start typing whatever it is you're searching for from anywhere on the Home Page. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD
This message was authored by oj01 This message was authored by: oj01

Re: Cannot use search function on sky box

Posted by a Superuser, not a Sky employee. Find out more

@EGF wrote:

Also cannot download on sky go to the sky box.

it says download request sent to sky box.

although it will download onto my phone.


Can you download from the box itself? 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD
EGF
Topic Author
This message was authored by EGF This message was authored by: EGF

Re: Cannot use search function on sky box

Oh yes. Didn't know how I managed to miss that!

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