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Discussion topic: Cannot open cover on remote.

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This message was authored by Rollisteve This message was authored by: Rollisteve

Cannot open cover on remote.

Cannot remove cover on remote. It seems like a sealed unit but the tiny down arrow suggests the cover should slide away but I can't do it.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cannot open cover on remote.

Posted by a Superuser, not a Sky employee. Find out more

@Rollisteve 

Presumably a Sky+ remote as you've posted on that board. Push the clip on the battery cover downwards and pull the battery cover off the body of the remote. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by DetMerc This message was authored by: DetMerc

Re: Cannot open cover on remote.

It is more lift away rather than slide away.
Here is a video which might help - https://www.youtube.com/watch?v=TTltF-i0b5w

This message was authored by emteepeeess This message was authored by: emteepeeess

Re: Cannot open cover on remote.


@Rollisteve wrote:

Cannot remove cover on remote. It seems like a sealed unit but the tiny down arrow suggests the cover should slide away but I can't do it.



Hopefully you've done it - but it isn't sealed, it isn't a slide action and there's no arrow on any of my Sky+ remotes (which makes me wonder if that's not what you have)

If you do, there's a clip at the near end of the battery cover.

Get a thumbnail under the near side of the clip, push it forward (1) and lift (2). It can be quite difficult if the remote is old and has a lot of gunk under the cover.

s-l1600_7_96b27f43-753d-42c5-8a6b-043e7bae62fb.jpg

This message was authored by Mark39 This message was authored by: Mark39

Re: Cannot open cover on remote.

Posted by a Superuser, not a Sky employee. Find out more

@Rollisteve wrote:

Cannot remove cover on remote. It seems like a sealed unit but the tiny down arrow suggests the cover should slide away but I can't do it.



I suspect it's a Sky Q or Sky Glass/Stream remote.

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