Cannot download Stargate sg-1 from on demand

[.+++++++++++++++.]

Hi,

I am unable to download  Stargate sg-1 or Stargate Atlantis from skymax on-demand but can still download other on demand from the skymax channel, over past few weeks we have been watching sg-1 on-demand with the box automatically downloading the next episode this suddenly became unavailable part way through series 4. The series 1 to 10 are still listed but wil no longer download, sometimes says failed, sometimes say broadband fault, it's not a broadband fault as other programs will download.

I have power cycled the box, done a planner rebuild, reset and reconnected WiFi.

Any help appreciated

Mike

[Scorp2]

I'm having the same.  Shows all series and episodes available but then when you click the download button it says "Sorry, this item is no longer available".  I didn't think Stargate Atalntis was showing for download a couple of weeks ago when I checked but then now it is showing in Available but again comes up with same error.  No idea how to get it to work.  Have tried software update, full reboot of mainbox etc.

[caesarome]

@Scorp2 @.+++++++++++++++. 

It might be worth sending an email to the Viewer Relations team about this -  viewerR@sky.uk

[keith1964]

Same issue here, i am up to season 8 episode 2 very annoying 

[.+++++++++++++++. · Accepted solution]

Reply from viewer relations

Good afternoon Mike,

Thank you for your e-mail.

Stargate and Stargate Atlantis has now expired, however we hope to bring this beloved classic back in August.

Please keep your eyes peeled to our Ondemand section nearer the time.

Again thank you for your e-mail.

Kind regards

Paul

Viewer Relations

[keith1964]

Thanks, at least I now know what's happening and hope it returns in August so I can watch the last 3 seasons.

[smokey-paul]

So why is it still showing on Sky Max???

[Mark39]

---

@smokey-paul wrote:

So why is it still showing on Sky Max???

---

Follow it up with Sky, if you wish.