Cannot access sky sports channels even though i subscribe

[Timmy+G]

I attempted to watch the 2nd wing test on main event and sky cricket but it's asking me to upgrade my package to access.

I have all of these channels in my current package, could it be because of the global IT outage? 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147