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Discussion topic: Cannot access sky package - card not working

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SassyOno
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Cannot access sky package - card not working

‎01 May 2024 02:01 PM

We have had a new sky card delivered for our Q box which is still yet to be installed. After a previous conversation  the helpdesk advised us to use the new card with our existing sky plus box. Initially the basic programs (BBCI, ITV) worked,  but we cannot access many other channels and services- eg our movie package use live pause and record.

The, engineer is coming tomorrow to install the Sky Q-  what can I do in the meantime to access the package I am paying for ?

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Mark39
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Superuser
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Re: Cannot access sky package - card not working

‎01 May 2024 02:40 PM

Posted by a Superuser, not a Sky employee. Find out more

Did you pair the new Card with your Sky box?

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Neil+Essex
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Re: Cannot access sky package - card not working

‎01 May 2024 02:41 PM

you should be able to use sky go 

Sky Q 2TB HDR Box & 1 Mini Box
Sky Signature with Netflix
Sky Sports Complete Pack
TNT Sports
Sky Cinema
MUTV
Sky Multiscreen
HD & UHD Pack

Virgin Media Gig 1 Broadband
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