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Discussion topic: Can’t connect new sky hd remote to sky box

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This message was authored by JSp1970 This message was authored by: JSp1970

Can’t connect new sky hd remote to sky box

I've got a new sky +hd remote as the select button on my previous remote isn't working. I've managed to sync so it can control volume and power on TV but nothing else- any help appreciated!

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Can’t connect new sky hd remote to sky box

Posted by a Superuser, not a Sky employee. Find out more

You could have most likely fixed your old remote by taking it apart (1 screw) and cleaning the PCB and rubber button pad, my FAQ has instructions 🙂

Annie  ( Please Note: I am Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by Mark39 This message was authored by: Mark39

Re: Can’t connect new sky hd remote to sky box

Posted by a Superuser, not a Sky employee. Find out more

@JSp1970 @Is it a Sky+HD box that you have, or an older box? A Sky+HD remote should control a Sky+HD box without changing anything

JSp1970
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This message was authored by JSp1970 This message was authored by: JSp1970

Re: Can’t connect new sky hd remote to sky box

It's a sky +HD box 

This message was authored by Fayod This message was authored by: Fayod

Re: Can’t connect new sky hd remote to sky box

I have this same issue but with a sky digibox (non-recording) would you have any suggestions for this? ☺️ thanks 

This message was authored by Fayod This message was authored by: Fayod

Re: Can’t connect new sky hd remote to sky box

This message was authored by Mark39 This message was authored by: Mark39

Re: Can’t connect new sky hd remote to sky box

Posted by a Superuser, not a Sky employee. Find out more

@Fayod a Sky+HD remote can be configured to control non-recording digiboxes by doing the following:

 

1 Press "TV"
2 Press and hold "Select" and "i" together until the red LED flashes twice 
3 Press "0" to operate a standard digibox box
4 Press "Select" - the red LED should flash twice
5 Press "Sky" 

This message was authored by SRM1 This message was authored by: SRM1

Re: Can’t connect new sky hd remote to sky box

Worked fine thanks

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