Called this morning as no satellite signal for the films and music channels. You could repair so sen

[tombale17]

Called this morning to report signal issue  couldn't repair the fact we could not watch films and music but could watch everything else. Was advised new card would be sent out in 48 hours - but you have deactivated the old card and so now can't watch the other channels that where working 

absolutely fuming  What have you done 

we could live with out fils and music but not able to watch other channels not acceptable . 
need this looked on to asap 

[caesarome]

You are talking to other customers on here and not Sky support.

Having said that a no satellite signal message is unlikely to be fixed by a new viewing card so if you do have a Sky+!box you will need to find a company local to you to come out and look at your settup as it is possible your dish moved slightly in the winds.

[Daniel0210]

@tombale17 
In case you aren’t aware you’re not contacting Sky Customer Services by posting on the forum. We are mainly customers trying to help other customers.

You've posted in the Sky+ board so we have to assume that's the platform you have. The issue is more likely to be a dish misalignment. Although Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense to check it (or upgrade to Sky Q or change to Glass / Stream).

For the viewing card issue you'll need to call Sky again. 

[Exiled-in-HH]

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@caesarome wrote:

You are talking to other customers on here and not Sky support.

Having said that a no satellite signal message is unlikely to be fixed by a new viewing card so if you do have a Sky+!box you will need to find a company local to you to come out and look at your settup as it is possible your dish moved slightly in the winds.

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Shouldn't Sky CSs know that?

Shouldn't Sky CSs have informed the customer that current card would be deactivated to send a new card?

[Exiled-in-HH]

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@Daniel0210 wrote:

@tombale17 
In case you aren’t aware you’re not contacting Sky Customer Services by posting on the forum. We are mainly customers trying to help other customers.

You've posted in the Sky+ board so we have to assume that's the platform you have. The issue is more likely to be a dish misalignment. Although Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense to check it (or upgrade to Sky Q or change to Glass / Stream).

For the viewing card issue you'll need to call Sky again. 

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Can Sky reactivate deactivated cards?