Discussion topic: Sky sports plus not working although I signed up and it has been working

This message was authored by: Matt+Barrick · ‎24 Aug 2024

Sky sports plus is not working

This message was authored by: Matt+Barrick · ‎24 Aug 2024

Despite it working last week and switching up over a week ago

This message was authored by: caesarome · ‎24 Aug 2024

What device is this on ?

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This message was authored by: Matt+Barrick · ‎24 Aug 2024

Sky HD box and also tried on my phone

This message was authored by: Matt+Barrick · ‎24 Aug 2024

@caesarome

This message was authored by: caesarome · ‎24 Aug 2024

What happens when you go to Channel 412 on your box ?

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This message was authored by: SKY1992bf · ‎24 Aug 2024

@Matt+Barrick Only the linear channel is available on sky plus, red button functionality is not available for that you would need to either upgrade to sky Q or glass or stream or use the app on a mobile device

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This message was authored by: Matt+Barrick · ‎24 Aug 2024

@caesarome I get a message asking me to sign up but I have and it's been working for about a week. Rang Sky and they told me I need Q box (not true) and when I said cancel it they then said it was a temporary glitch and to give it 3 hours...funny how the threat of cancelling changed the advice

This message was authored by: Matt+Barrick · ‎24 Aug 2024

@SKY1992bf doesn't work on the app either

This message was authored by: Matt+Barrick · ‎24 Aug 2024

@SKY1992bf I get a message asking me to sign up on the app too 🤦

This message was authored by: caesarome · ‎24 Aug 2024

@Matt+Barrick wrote:

@SKY1992bf doesn't work on the app either

You mean via your mobile device, and f so do you have the full Sky Sports subscription on your package, if so what is actually happening, what onscreen messages do you see ?

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This message was authored by: Daniel0210 · ‎24 Aug 2024

@Matt+Barrick

Customers with Sky+ (with the full sports subscription) will receive the new Sky Sports+ Channel (412), but will not have access to the live streams as Sky+ is not compatible with the Sky Sports App.

See the article in the News section at the top of the page

https://helpforum.sky.com/t5/Sky-TV/Introducing-Sky-Sports/ba-p/4706785

Even though the SKY box doesn't support the new Sky Sports app that is showing the alternative games you can use the app on a mobile device such as iphone/ipad or Android mobile or tablet (but unfortunately not on a desktop).

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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Matt+Barrick · ‎24 Aug 2024

I don't have full sports, I only signed up for sky sports plus...the new channel for EFL games. I get a similar message on the app... I'll try and paste a picture of it here. Basically tells me to sign up although I have. @caesarome @Daniel0210 @SKY1992bf

This message was authored by: Matt+Barrick · ‎24 Aug 2024

This message was authored by: Matt+Barrick · ‎24 Aug 2024

@caesarome yes, on my mobile device

Discussion topic: Sky sports plus not working although I signed up and it has been working

Sky sports plus not working although I signed up and it has been working

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Re: Sky sports plus not working although I signed up and it has been working

Re: Sky sports plus not working although I signed up and it has been working

Re: Sky sports plus not working although I signed up and it has been working

Re: Sky sports plus not working although I signed up and it has been working

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