Discussion topic: Box not working

This message was authored by: webbywoody · ‎26 Jun 2023

Hello anyone there?...box not working

This message was authored by: Annie+UK · ‎26 Jun 2023

@webbywoody wrote:

Hello anyone there?...box not working

Not enough detail 😞

BTW, This forum is primarily customer-to-customer help

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)

My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus

This message was authored by: Mark39 · ‎26 Jun 2023

Yes, tell us more. What's the box not doing that it should be? Error message?

This message was authored by: Shindy+Dosanjh · ‎27 Jun 2023

Sky box is not working - on and off

This message was authored by: Annie+UK · ‎27 Jun 2023

@Shindy+Dosanjh wrote:

Sky box is not working - on and off

??? 😞

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)

My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus

This message was authored by: Shindy+Dosanjh · ‎28 Jun 2023

the boxes appear not to be working properly. They are switching off and not clear.

This message was authored by: Mark39 · ‎28 Jun 2023

@Shindy+Dosanjh wrote:

the boxes appear not to be working properly. They are switching off and not clear.

First - do you have Sky+? Or Sky Q?

What happens to the power light on the front panel when the box switches off? And does your TV then have a blue or black screen?

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