For a while now our BT Sports channels have only been working in SD, the HD channels are asking me to upgrade but I already have the full sports extra package, what could the problem be?, the HD channels use to be 413,414,417 and 421 now they're 870
Posted by a Superuser, not a Sky employee. Find out more
@agenttom84 If you pay sky directly then sports come in hd as standard
so if the hd channels within the 800 range are showing an upgrade message then there is an issue with your account and you will need to speak to sky to resolve
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here
