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Discussion topic: BBC upgrade

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This message was authored by: Paulandtoni

Message posted on ‎18 Sep 2023 05:57 PM

BBC upgrade

Cannot update for bbc upgrade, half picture is missing from notification when I log into my account it tells me my account is closed! It's not but I have moved 

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎18 Sep 2023 06:10 PM

Re: BBC upgrade

Posted by a Superuser, not a Sky employee. Find out more

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

 

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you
I am Neurodivergent – FAQs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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This message was authored by: caesarome

Message posted on ‎18 Sep 2023 07:41 PM

Re: BBC upgrade

Posted by a Superuser, not a Sky employee. Find out more
@Paulandtoni wrote:

when I log into my account it tells me my account is closed! It's not but I have moved 

When you moved did you cancel at your old property and then sign up as a new customer at your new home ?

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This message was authored by: Mr+Flibbles+86

Message posted on ‎19 Sep 2023 09:42 AM

Re: BBC upgrade

Thanks for escalating this. We’ve sent an invite to chat.

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This message was authored by: Mr+Flibbles+86

Message posted on ‎21 Sep 2023 09:46 AM

Re: BBC upgrade

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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