Discussion topic: BBC on demand problem
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Message posted on 26 Sep 2026 12:47 PM
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BBC on demand problem
When I try to download BBC programmes 'on demand', I get a message: 'there appears to be an issue with the broadband connection at this time'. There is definitely NOT an issue with my broadband connection. It is working perfectly, and I only get this message for BBC programmes, all other channels are working perfectly.
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Message posted on 26 Sep 2026 12:49 PM
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Re: BBC on demand problem
Is this happening after a search? or does it also happen when manually finding the programme via the On Demand menus?
Message posted on 26 Sep 2026 01:11 PM
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Re: BBC on demand problem
What worked for me is to not use the search bingo through the iplayer menus instead.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 27 Sep 2026 05:14 PM
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Re: BBC on demand problem
I also discovered last night that I've got the same issue. I managed to find the programme via catch up, but also noticed that BBC2 are not showing old episodes when you go through search through Sky, only showing episodes to record that haven't aired yet. Not sure what's going on with the beeb. I restarted sky box but made no difference. I tried itv and C4 and they work fine.
Message posted on 27 Sep 2026 05:40 PM
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Re: BBC on demand problem
@SWB22 see @caesarome's post immediately before yours for what to do until it's fixed.
Message posted on 27 Sep 2026 07:02 PM
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Re: BBC on demand problem
I have done, but it's good to know that the problem isn't just localised to my sky box and that the issue is wider. Hopefully Sky will sort this issue out soon
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