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Discussion topic: BBC on demand problem

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This message was authored by: BarbaraScott

BBC on demand problem

When I try to download BBC programmes 'on demand', I get a message: 'there appears to be an issue with the broadband connection at this time'. There is definitely NOT an issue with my broadband connection. It is working perfectly, and I only get this message for BBC programmes, all other channels are working perfectly. 

 

 

 

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This message was authored by: Annie+UK

Re: BBC on demand problem

Posted by a Superuser, not a Sky employee. Find out more

Is this happening after a search? or does it also happen when manually finding the programme via the On Demand menus?

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )
This message was authored by: caesarome

Re: BBC on demand problem

Posted by a Superuser, not a Sky employee. Find out more

@BarbaraScott 

What worked for me is to not use the search bingo through the iplayer menus instead.

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This message was authored by: SWB22

Re: BBC on demand problem

I also discovered last night that I've got the same issue. I managed to find the programme via catch up, but also noticed that BBC2 are not showing old episodes when you go through search through Sky, only showing episodes to record that haven't aired yet. Not sure what's going on with the beeb. I restarted sky box but made no difference. I tried itv and C4 and they work fine. 

This message was authored by: Mark39

Re: BBC on demand problem

Posted by a Superuser, not a Sky employee. Find out more

@SWB22 see @caesarome's post immediately before yours for what to do until it's fixed.

This message was authored by: SWB22

Re: BBC on demand problem

I have done, but it's good to know that the problem isn't just localised to my sky box and that the issue is wider. Hopefully Sky will sort this issue out soon

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