0

Discussion topic: Alyyson

Reply
This message was authored by Alyyson This message was authored by: Alyyson

Alyyson

Can't get to speak to sky customer service ...  my screen keeps saying no signal ,  then comes back on but does not record any set recordings ?  Any help please as can't get through to customer service 

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Alyyson

Posted by a Superuser, not a Sky employee. Find out more

If you cables are OK in the back of the box then you will have to contact a company local to you are Sky not longer sent out engineers to Sky+ box customers.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mark39 This message was authored by: Mark39

Re: Alyyson

Posted by a Superuser, not a Sky employee. Find out more

@Alyyson wrote:

  my screen keeps saying no signal ,  then comes back on


No signal? Or no satellite signal?

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Alyyson

Posted by a Superuser, not a Sky employee. Find out more

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

 

"No Satellite Signal" is an error generated by your Sky box and usually indicates an issue with one or more of the following:

• The Dish is misaligned
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q


You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Annie  ( Please Note: I am Neurodivergent )
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion