12 Jul 2022 03:46 PM
After rebooting Sky+HD box the red recording light is staying on even though no recordings have been made. I looked at previous posts on this topic and tried the suggestions including a Planner Rebuild. None worked.
The onscreen message is "Sky+HD playback and recording are unavailable"
Any further suggestions would be appreciated.
12 Jul 2022 04:24 PM - last edited: 12 Jul 2022 04:38 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kenneth+Alan+Hunt wrote:
I'm not sure that it is actually a red light or a button painted red especially as it has remained "on" even after unplugging the box for half an hour or so. I have two boxes this second one and the main one in the lounge and I notice this also has a red button but is recording and playing back as normal.
I have recently discontinued my Multi-room subscription on the second box. I had to change the viewing cards over and initially I was unable to playback on the main box without pairing the viewing card. So I am going to do that now on the second box.
You will usually get a "Diskless Mode" error message if the Hard Drive has failed
Maybe Sky cancelled the wrong viewing card when you ended multiscreen 😞
12 Jul 2022 04:00 PM
Posted by a Superuser, not a Sky employee. Find out moreIt sounds like the hard disk has failed, I'm afraid, and the box will need,replacing
12 Jul 2022 04:21 PM
I'm not sure that it is actually a red light or a button painted red especially as it has remained "on" even after unplugging the box for half an hour or so. I have two boxes this second one and the main one in the lounge and I notice this also has a red button but is recording and playing back as normal.
I have recently discontinued my Multi-room subscription on the second box. I had to change the viewing cards over and initially I was unable to playback on the main box without pairing the viewing card. So I am going to do that now on the second box.
12 Jul 2022 04:24 PM - last edited: 12 Jul 2022 04:38 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kenneth+Alan+Hunt wrote:
I'm not sure that it is actually a red light or a button painted red especially as it has remained "on" even after unplugging the box for half an hour or so. I have two boxes this second one and the main one in the lounge and I notice this also has a red button but is recording and playing back as normal.
I have recently discontinued my Multi-room subscription on the second box. I had to change the viewing cards over and initially I was unable to playback on the main box without pairing the viewing card. So I am going to do that now on the second box.
You will usually get a "Diskless Mode" error message if the Hard Drive has failed
Maybe Sky cancelled the wrong viewing card when you ended multiscreen 😞
12 Jul 2022 04:26 PM - last edited: 12 Jul 2022 04:29 PM
Posted by a Superuser, not a Sky employee. Find out more12 Jul 2022 04:21 PM
I'm not sure that it is actually a red light or a button painted red especially as it has remained "on" even after unplugging the box for half an hour or so. I have two boxes this second one and the main one in the lounge and I notice this also has a red button but is recording and playing back as normal.
I have recently discontinued my Multi-room subscription on the second box. I had to change the viewing cards over and initially I was unable to playback on the main box without pairing the viewing card. So I am going to do that now on the second box.
@Kenneth+Alan+Hunt If your able to post a picture of it we'll be able to verify it for you a red light afaik only appears in the centre circle display directly below the sky + HD logo
12 Jul 2022 04:35 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kenneth+Alan+Hunt wrote:
I have recently discontinued my Multi-room subscription on the second box. I had to change the viewing cards over and initially I was unable to playback on the main box without pairing the viewing card. So I am going to do that now on the second box.
Could be Viewing Card related, from what you've posted. See Sky's help here: https://www.sky.com/help/articles/call-us-on-screen-messages-sky-plus
12 Jul 2022 04:37 PM
As soon as I posted I suspected this may be the case.
12 Jul 2022 04:42 PM
This was reply to @Annie+UK.
Sorry..
12 Jul 2022 07:18 PM
12 Jul 2022 07:22 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kenneth+Alan+Hunt wrote:
@Kenneth+Alan+Hunt That's not a light it's the record button painted red
12 Jul 2022 07:22 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kenneth+Alan+Hunt wrote:
That's not a red LED that is the colour of the paint that they use for the record button, our DRX890 and DRX895 both have red record buttons this is normal
12 Jul 2022 07:54 PM
@Annie+UK and @SKY1992bf
Thanks for setting me right.
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