Discussion topic: Accessing recorded shows on sky+ box

This message was authored by: JD18 · ‎27 Apr 2024

I have recently upgraded from sky+ to Sky Q. I would like to finish watching what I have recorded on my Sky + box but can't seem to get past the 'your box is innitiating' page. Can anyone help?

This message was authored by: SKY1992bf · ‎27 Apr 2024

@JD18 Short answer is you can't as your access to the sky plus services has been cancelled as part of your switch to Q

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎27 Apr 2024

@JD18 Short answer is you can't as your access to the sky plus services has been cancelled as part of your switch to Q

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Annie+UK · ‎27 Apr 2024

This is not possible

Annie ( Please Note: I am Neurodivergent )

My Sky Plus FAQ My Sky Glass/Stream FAQ

Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic

This message was authored by: JD18 · ‎27 Apr 2024

Hi, thank you for that. Maybe I am being niaive but aren't the shows saved digitally on the memory of the box, and should in theory be accessable straight from the box? Or did the engineer do something to the box to wipe it before disconnecting? If he did, he should have said so when I told him I planned to keep the box to watch the saved shows.

This message was authored by: Annie+UK · ‎27 Apr 2024

Access to record/playback is via your viewing card and dish access, when you upgrade the dish is incompatible with Sky+ and your viewing card is disabled

Annie ( Please Note: I am Neurodivergent )

My Sky Plus FAQ My Sky Glass/Stream FAQ

Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic

This message was authored by: Mark39 · ‎27 Apr 2024

Yes, recordings are stored on the hard disk of your Sky+ box. However, the box needs a signal from your satellite dish to do anything, and yours isn't receiving one - hence the initialising message. It's not receiving a signal because when you upgraded to Sky Q, the LNB on the arm of your was changed and the LNB for Sky Q isn't compatible with Sky+

This message was authored by: JD18 · ‎27 Apr 2024

I see. Thanks Annie.

This message was authored by: JD18 · ‎27 Apr 2024

Got it, thanks Mark.

This message was authored by: JD18 · ‎27 Apr 2024

You two have been really helpful, many thanks. One more question if you don't mind - is there a userguide online for the Q Box? All I got from the engineer was a two-sided A5 card.

This message was authored by: TimmyBGood · ‎27 Apr 2024

@JD18 wrote:

is there a userguide online for the Q Box?

No, but the Help pages on the Sky website are intended to cover any queries.

https://www.sky.com/help/articles/welcome-to-sky-q

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Discussion topic: Accessing recorded shows on sky+ box

Accessing recorded shows on sky+ box

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