@lqu How is you puck connecting to your router? What speed are you getting at the puck? Open the netlfix app and go to settings, run the speed test, anything less than 20mbps will be an issue.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
