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Discussion topic: the device turns off by itself
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This message was authored by: Rozina1982
Message posted on 20 Oct 2025 03:17 PM
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the device turns off by itself
the puck device turns off by itself and when you try turning in on with the remote it doesn't turn ok. you have to phiscally press the on button on the device then the remote operates. it's been an on going issue
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 21 Oct 2025 06:29 AM
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Re: the device turns off by itself
@Rozina1982 the pucks are designed to go into standby after roughly 15 minutes with no signal but should not do so if streaming. From your description you may have a dodgy unit which Sky should swap out if you ask them.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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