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Discussion topic: Re: Sky Q box disconnecting from EE Router every time I switch it on

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Message posted on ‎19 Oct 2025 06:34 PM

Re: Sky Q box disconnecting from EE Router every time I switch it on

This keeps happening to me, too. I've only had Sky Stream for just over a week and it is has been happening continually. During today's matches on Sky it has dropped out roughly every 30 minutes. What is going on?

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Message posted on ‎19 Oct 2025 07:51 PM

Re: Sky Q box disconnecting from EE Router every time I switch it on

Posted by a Superuser, not a Sky employee. Find out more
@AJ-45 wrote:

This keeps happening to me, too. I've only had Sky Stream for just over a week and it is has been happening continually. During today's matches on Sky it has dropped out roughly every 30 minutes. What is going on?

@AJ-45 I have moved your post to Sky stream forum as you posated in the Sky Q forum but you say you bhave Sky stream 

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Message posted on ‎19 Oct 2025 07:54 PM

Re: Sky Q box disconnecting from EE Router every time I switch it on

Posted by a Superuser, not a Sky employee. Find out more

@mikealanr is this the same issue you had with EE?

 

 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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Message posted on ‎19 Oct 2025 09:19 PM

Re: Sky Q box disconnecting from EE Router every time I switch it on

Posted by a Superuser, not a Sky employee. Find out more

Evening @Jporch316 @AJ-45 

 

Yup issue with EE Hub Plus. Been moved to the Pro and zero issues since. I am in touch with a back office team at BT/EE after making a complaint and they are aware of an issue and are working (with sky) to resolve. But it does appears to EEs end.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎23 Oct 2025 07:48 AM

Re: Sky Q box disconnecting from EE Router every time I switch it on

I am not sure it has been resolved because every time I turn on the Sky Dtream box, I get a message saying the service is affected by a technical fault which is known about and engineers are working to resolve it. Well, it seems to be taking a long time.

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