switching from Q to stream

[robbbb]

I am out of contract and online when I try to switch to stream from Q it states i have the best TV experience and won't allow me to change.

Excuse me I think I know if I want to change to stream or not and what the best experience would be for me.

Why is sky blocking me from switching to stream? Do I honestly need to cancel my current contract and start afresh to get stream?

[Exiled-in-HH · Accepted solution]

Sky only allow switching from Sky Q to Sky Stream by phone.

The main reason being you are NOW on a rolling full price contract.

If you cancel that Sky will offer a discounted 18 month contract.

As far as Sky is concerned a phone call is required to cancel Sky services it can not be done online.

[bydandie]

If you call them try you are better off speaking to retentions.  Sky stream is often more expensive like for like but you can haggle 🙂