sky stream puck constantly stops working

[Raemorph]

Ok I am about to throw this stupid puck out the window. We have had problems almost since the first week we got it. 

Currently it has given up doing anything other than telling me there's a software error. We did a software update just last week, since yesterday I have tried SO many times to reboot, following every single step on the website and have been trying to get hold of someone from support all day to no avail. 

SO regret moving to Sky. 

It's now 7pm and of course no one is working so I am left without the TV for a second night. 

[Jon34]

Call Sky and ask for a replacement.

if you are stugling with the AI agent, just keep typing "speak to an agent" or something on those lines, you've got to do it a few times before it will give in and pass you through.