sky stream error part recorded

[JohnDory]

We've been watching the IPL on sky sports cricket and its not with out it's problems.

take today 2 matches on, we watched match 1 that started at 10.50am at 11.30, it took us until around 7pm to finsh that match switched straight over to watch the second one and what we got is in the screenshot below.

part recorded error with only 2 minutes of the 4  hour program.

Rang sky and they claim its only part recorded because my internet is only 19meg, its contributing to the error, then wouldn't tell us what else helped cause the part record error.

She couldn't explain why we managed to watch everything else and we've only had steam for two years, I think we would have noticed missing 4 hours from programs before.

We don't record anything here, its sky's job, when we got rid of sky Q I thought we'd seen the last of part recordings. 

Why are sky telling us its our fault for a recording failed ? when it is plainly them or do I have it wrong ?

if my internet was to slow I'd get buffering but we don't.

[mikealanr · Accepted solution]

Hi @JohnDory 

Customer service agents unfortunately make stuff up when they don't understand. This seems to happen more than it should with sky.

Unfortunately we are fellow subscribers here on the community, however Sky do have a specialist team to deal with issues like this. They are called sky's viewer relations team. You can email them on viewerR@sky.uk.

They will investigate and feedback.

MikeAlanR