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Discussion topic: puck

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This message was authored by: Annesimm

Message posted on ‎22 Oct 2025 09:01 AM

puck

I have an ordinary tv my puck is not working. does it only work on a sky glass tv

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This message was authored by: BenJoBanjo

Message posted on ‎22 Oct 2025 09:06 AM

Re: puck

@Annesimm wrote:

I have an ordinary tv my puck is not working. does it only work on a sky glass tv

No. A Sky Stream puck can be used with any TV which has an HDMI socket. A Glass TV does not require a puck as it has the SkyOS built in. 

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This message was authored by: Fothergill1

Message posted on ‎22 Oct 2025 09:14 AM

Re: puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Annesimm and welcome to the forum.  Absolutely not.  The point of the stream puck is that it connects to a standard TV.  If you are having issues getting it setup have a look at THIS help flow link.  If at the end you are still having trouble click on the need more help button and you will find a number to cal Sky for more troubleshooting.

 

Good luck

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