Hi @Deemo1
It could be the location of the puck or a hardware issue. As you have more than one puck try swapping it over with one in a working location. If it works and the one you moved starts playing up it's likely an issue due to where the puck is located (i.e. poor wifi area, enclosed in a TV unit or behind tv etc).
If it's still playing up, it's likely a puck issue and you need to ask sky to replace.
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
