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Discussion topic: netflix log on

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Avatar for Claire309
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This message was authored by: Claire309

Message posted on ‎10 Sep 2025 09:55 PM

netflix log on

hello

 

my netflix account is linked to my sky stream.

 

I can't log into netflix and need some help.  It leads me to a new payment screen each time.

 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎10 Sep 2025 10:45 PM

Re: netflix log on

Posted by a Superuser, not a Sky employee. Find out more

Hi @Claire309 

 

Sky are only responsible for billing not credential management. If you have an existing netflix account when you login it should tell netflix to stop billing you. If you don't have a netflix account you need to set one up.

 

Sky guidance here: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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