dont understand 2 payments made one sent back?

[khloe2]

 

is anyone able to explain this to me please? i could have sworn i made a payment on the 3rd of july as it stated payment recived then we got cut off so ive paid it just now and it says ive now paid £89 but i dont understand the payment sent back as ive had nothing back in my bank? im just extreamly confused with the payment made then sent back. 

[mikealanr]

Hi @khloe2 

We are fellow subscribers here on the forum. You will need to call Sky customer service.

MikeAlanR

[Mark39]

@khloe2 clear as mud (your Sky account). Conceivably any payment sent back on 14 July may not have reached your credit/debit card account yet. Also, check your next bill in case the overpayment has been credited there.

[khloe2]

it hasn't been credited to my next bill nor back in my account, it did it on my last bill of £11 and that hasn't been credited or back in my account. 

[khloe2]

it hasnt been credited to my next bill nor back in my account, it did it to my last bill of £11 and they still have that too