audio sync issue and random pixilation

[mcoops]

We have a problem where we get randon pixilation and audio sync issues but not together. I have checked the speed and we have a great broadband speed so thats not the issue, I can get over the audio sync issue by restarting the Stream but not ideal.. Any one any suggestions?

[Anonymous]

Lip sync issues is a known problem and is being worked on. Keep an eye on this thread. 

What's your broadband speed? And what speed is your Puck receiving? You can find that by going to the Netflix app on the puck and then "Get Help" on the sidebar and within there there's a speed tester. 

Having the actual numbers will help us help. 

[mcoops]

Hi Thanks for the quick reply

Netflix help says we have a connectionn speed of 46.84 Mbps, The Puk box is plugged directly into router via the ethernet lead. Its not currently pixalating so I will try the speed test again when the pixalation starts and note the channels it pixalates.

Cheers 

[Anonymous]

Thanks. And when it does pixelate please do another speed test on Netflix. 

Sky has a minimum of 30Mbps for most instances I believe, so at 47Mbps there isn't much headroom for things. These days most homes will have multiple phones, tablets, laptops, door bells, what have you all taking bits of that bandwidth. I suspect what's happening here is that the usable bandwidth sometimes falls below what Sky needs to give a reliable image. 

[Anonymous]

Also just a note that you shouldn't have to restart to fix audio sync issues, just move up a channel and then back down, it should correct itself. 

[mcoops]

Hi Sorry not been back earlier but been away. The pixelation has been bad tonight on ITV, did the netflix speed check as advised and it came back at 39.08 Mbps