Hi @stringy66
You will need to call Sky customer service. We are fellow subscribers here on the forum.
If you have a Sky phone line or mobile dial 150 or visit https://www.sky.com/help/home and scroll down to need more help? And ther is an 0333 number. The forums software won't allow us to post phone numbers.
MimeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
