YouTube app freezes

[Jporch316]

You need roughly at least a steady 25mb to 30mb to run optimally 

please report back and we can go from there 

[William201]

It's running at 58.13Mbps

[William201]

I have reset my internet by turning it off completely and restarting to see if there's any difference 

[Jporch316]

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@William201 wrote:

It's running at 58.13Mbps

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Brill 

can you try and sign out of YouTube app (if you can get in) then sign back in 

if that doesn't work I'll escalate your post to the online community sky support team 

[William201]

Ok thank you I will get signed out but it's busy again at the min but as soon as it's free I'll sign out 👍

[William201]

Hi back again,terrible reception here the complete sky tv and apps freezing and the screen also pixelated quite often 🙈🙈🙈

[Jporch316]

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@William201 wrote:

Hi back again,terrible reception here the complete sky tv and apps freezing and the screen also pixelated quite often 🙈🙈🙈

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Do you have landline internet or mobile phone SIM card internet ?

[William201]

Landline fibre internet 

[Jporch316]

@William201 

i have escalated your post to the online sky community support team . Please lookout for an invitation to chat 

[William201]

Thank you so much! It's probably something simple as it was ok when we first got sky about 4months ago