YouTube app freezes

[William201]

My YouTube app on Sky keeps freezing but works ok on another tv without tye Sky app

[caesarome]

@William201 

Is this on Sky Q or Sky Glass/Stream ?

[William201]

Sky Stream 

[Jporch316]

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@William201 wrote:

My YouTube app on Sky keeps freezing but works ok on another tv without tye Sky app

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Hi 

first think to try is to pull the stream plug out of the socket for 5 minutes 

[Exiled-in-HH]

Isn't a Settings Restart the first thing to try🤔

[lettice]

Not sure what you have tried,  but would suggest a restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[William201]

Yes tried that still the same and it's just the YouTube app if I use the normal tv without going onto Sky the YouTube works but only freezing when using the puck 

[William201]

Have not tried but will do 👍

[William201]

I'll try that as soon as I get home! Thank you 👍

[Jporch316]

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@Exiled-in-HH wrote:

Isn't a Settings Restart the first thing to try🤔

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Pulling the plug removes the electrical current totally, allowing for a full system restart.......

I can point you to countless threads where pulling the plug has succeeded where system restart hasn't 
 🤔😉

[Exiled-in-HH]

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@Jporch316 wrote:

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@Exiled-in-HH wrote:

Isn't a Settings Restart the first thing to try🤔

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Pulling the plug removes the electrical current totally, allowing for a full system restart.......

I can point you to countless threads where pulling the plug has succeeded where system restart hasn't 
 🤔😉

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So that would be the second thing to try😂🤣😂

[William201]

Hi tried it and still no difference 🙈

[William201]

Tried this also and no luck,also Sky internet itself seems a bit laggey nothing like it was when we first got it

[Jporch316]

@William201 

Can you check the speed you are getting on your stream puck 

to do this open the Netflix app and scroll down to "get help"

then run the network test 

[William201]

Ok will do as soon as my wife is finished with the tv lol