Wrong Netflix account linked

[Ciprian91]

Hi. So I joined Sky TV and I have Netflix included. By mistake my wife joined Netflix with a different email address on sky app and now I can't change to the old Netflix account. How can I solve this problem? Many thanks

[lettice]

A few different options to try;

If you want to update the email address linked to your Netflix account, you can do so online.

Please note: You can only change your account email or password through Netflix's help centre and by signing into your account.

1. Sign in to Netflix.
2. Hover over your profile icon in the top right hand corner.
3. Select Account.
4. Select Change email or Change password.
5. Enter your new email/password.

If you've signed in using the wrong details, you'll need to unlink your account by using;

• The email address of the Netflix account wrongly linked to your Sky TV.
• The email address of the Netflix account you want to link to your Sky TV instead.

Then you’ll need to contact Netflix and let them know which account you want to unlink, and the new account you want to link instead.

Can’t remember the email address of the Netflix account wrongly linked?

If you’re still signed in to the account on your Sky Q, Sky Glass or Sky Stream, open Netflix and go to Get Help. You should be able to see the email address there.

Or if you’re still signed in on a mobile device or laptop, go to Account, then Security and you should see the email address.

[DaveDrizen]

after doing all that you may want to cancel the other Netflix account, you can still use the Netflix  account linked to Sky on other devices depending what Netflix account you have with Sky you can have up to four device on one account. If you have just the basic one with Sky you upgrade though Sky to allow you to use the sm account on more devices which may be cheaper than having two accounts.