Wrong Netflix account linked

[Ciprian91]

Hi. So I joined Sky TV and I have Netflix included. By mistake my wife joined Netflix with a different email address on sky app and now I can't change to the old Netflix account. How can I solve this problem? Many thanks

[lettice · Accepted solution]

A few different options to try;

If you want to update the email address linked to your Netflix account, you can do so online.

Please note: You can only change your account email or password through Netflix's help centre and by signing into your account.

1. Sign in to Netflix.
2. Hover over your profile icon in the top right hand corner.
3. Select Account.
4. Select Change email or Change password.
5. Enter your new email/password.

If you've signed in using the wrong details, you'll need to unlink your account by using;

• The email address of the Netflix account wrongly linked to your Sky TV.
• The email address of the Netflix account you want to link to your Sky TV instead.

Then you’ll need to contact Netflix and let them know which account you want to unlink, and the new account you want to link instead.

Can’t remember the email address of the Netflix account wrongly linked?

If you’re still signed in to the account on your Sky Q, Sky Glass or Sky Stream, open Netflix and go to Get Help. You should be able to see the email address there.

Or if you’re still signed in on a mobile device or laptop, go to Account, then Security and you should see the email address.

[DaveDrizen]

after doing all that you may want to cancel the other Netflix account, you can still use the Netflix  account linked to Sky on other devices depending what Netflix account you have with Sky you can have up to four device on one account. If you have just the basic one with Sky you upgrade though Sky to allow you to use the sm account on more devices which may be cheaper than having two accounts.

[pskeels94]

I had this same issue and finally managed to solve it after weeks of being sent back and forth between Sky and Netflix.

The cause

I had previously logged into Netflix on my Sky Stream box using a family Netflix account that was billed through Virgin Media. This meant the same email address was linked to both Sky and Virgin billing systems.

When I later created my own Netflix account and tried to use it with Sky Stream, Sky couldn’t link the new Netflix account properly because the old one was still attached in the background.

What actually worked

1. Log out of Netflix on your Sky Stream box
2. Open this link in a private/incognito browser: https://www.sky.com/shop/netflix/activate
3. Sign in to your Sky account.
4. You’ll be shown a Netflix service code — keep this handy.
5. Contact Netflix and tell them I need you to unlink my old Netflix account from my Sky account and link it to a new Netflix account.
6. If Netflix says Sky has to do it refer them to this official Netflix help page which confirms they can resolve it: https://help.netflix.com/en/node/104505
7. They then asked for my Sky service code, which you should get in step 4. Once they enter this, it only took a few minutes for them to fix.
8. Log back into Netflix on your Sky Stream box
9. After this, I was able to sign in on Sky Stream without any issues.

I hope this helps!