Won’t let me link my sky stream with the sky puck

[Francesca11]

Won't let me link my sky stream account to the sky puck 

[GD1]

@Francesca11  Did you get the puck from Sky, have you gone through the setup process?  https://www.sky.com/help/home/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-str...

[Francesca11]

Yes that's what it won't let me set up the activation 

[GD1]

@Francesca11  So what exactly is happening as you've not said.