Wi-Fi or Ethernet cable

[Ditchblow]

Just started setting up my sky streaming puck, however, every time we switched the TV on it said there was no Wi-Fi/ Ethernet connection, so we had to go through a long process of reestablishing connection.  To cut a long story short it turned out (as I worked it out) that having an Ethernet cable connected from the puck to the router and also the Wi-Fi enabled completely confused the puck and its answer was to say there was no connectivity! So I reset the puck Wi-Fi to off and left the Ethernet cable in...resulting in instant connection every time we switch on.  Why sky hadn't worked this out in puck testing is beyond me, anyway problem solved.  

[MarkGoldsmith]

---

@Ditchblow wrote:

Just started setting up my sky streaming puck, however, every time we switched the TV on it said there was no Wi-Fi/ Ethernet connection, so we had to go through a long process of reestablishing connection.  To cut a long story short it turned out (as I worked it out) that having an Ethernet cable connected from the puck to the router and also the Wi-Fi enabled completely confused the puck and its answer was to say there was no connectivity! So I reset the puck Wi-Fi to off and left the Ethernet cable in...resulting in instant connection every time we switch on.  Why sky hadn't worked this out in puck testing is beyond me, anyway problem solved.  

---

That's correct, if the Wi-Fi is enabled, it will prefer Wi-Fi over Ethernet. That's why on this forum, we always recommend turning off Wi-Fi and then rebooting the Sky device when you plug in an Ethernet cable to ensure it only uses the Ethernet connection.

At a guess, it may be that it prefers Wi-Fi over Ethernet because Ethernet is capped at 100Mbps, so customers with fibre broadband, for example, would likely get a faster connection via Wi-Fi (provided the Wi-Fi signal is strong and stable).

[TimmyBGood]

---

@MarkGoldsmith wrote:

At a guess, it may be that it prefers Wi-Fi over Ethernet because Ethernet is capped at 100Mbps, so customers with fibre broadband, for example, would likely get a faster connection via Wi-Fi (provided the Wi-Fi signal is strong and stable).

---

Not that the additional speed actually has any use ; )

[Dazzasky]

---

@Ditchblow wrote:

Just started setting up my sky streaming puck, however, every time we switched the TV on it said there was no Wi-Fi/ Ethernet connection, so we had to go through a long process of reestablishing connection.  To cut a long story short it turned out (as I worked it out) that having an Ethernet cable connected from the puck to the router and also the Wi-Fi enabled completely confused the puck and its answer was to say there was no connectivity! So I reset the puck Wi-Fi to off and left the Ethernet cable in...resulting in instant connection every time we switch on.  Why sky hadn't worked this out in puck testing is beyond me, anyway problem solved.  

---

You are correct, this should have been picked up a long time ago and shouldn't be happening @Ditchblow 

[MarkGoldsmith]

---

@TimmyBGood wrote:

---

@MarkGoldsmith wrote:

At a guess, it may be that it prefers Wi-Fi over Ethernet because Ethernet is capped at 100Mbps, so customers with fibre broadband, for example, would likely get a faster connection via Wi-Fi (provided the Wi-Fi signal is strong and stable).

---

Not that the additional speed actually has any use ; )

---

Indeed - it's just the only logical reason my brain can come up with as to why it is this way and has never been fixed. 

[Jporch316]

The pucks were designed to work off WiFi ..... unless you have some signal / coverage issue I've always found WiFi to work great for me !