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Discussion topic: Whole home

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This message was authored by: Marysim1

Message posted on ‎25 Jan 2026 06:08 PM

Whole home

I recently cancelled whole home as I don't need it and my Sky account won't load unless I reorder it. I was advised to cancel it as I no longer needed it after I moved. 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎25 Jan 2026 06:50 PM

Re: Whole home

Posted by a Superuser, not a Sky employee. Find out more

@Marysim1 

 

If you returned the hardware which was designated as the primary device then that would now be a problem.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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This message was authored by: Marysim1

Message posted on ‎25 Jan 2026 08:11 PM

Re: Whole home

Thank-you for your reply - I still have the hardware as I've been waiting for the packaging to return it to Sky

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This message was authored by: mikealanr

Message posted on ‎25 Jan 2026 08:22 PM

Re: Whole home

Posted by a Superuser, not a Sky employee. Find out more

Hi @Marysim1 

 

You need whole home to watch on more than one puck or glass TV.  If you had a glass TV this will be your primary device. If you had only sky stream the puck you set up first will be primary device.

 

You can check as per the information here: https://www.sky.com/help/articles/your-devices-sky-glass

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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