This discussion topic has been answered Discussion topic: Whole home and puks
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Message posted on 28 Oct 2025 01:34 PM
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We have 3 puks and not all used often. Mostly 1 puk and the TV.
Looking at the monthly fees, and wondered if the whole home is a required service on top of paying for the puks.
If I cancel whole home, will this stop the puks from working?
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Message posted on 28 Oct 2025 06:09 PM
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@Leoles68 wrote:
wondered if the whole home is a required service on top of paying for the puks.
'Whole Home' is paying for monthly use of the pucks.
The initial up-front charge is a non-returnable fee which facilitates their loan.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on 28 Oct 2025 01:39 PM
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Re: Whole home and puks
@Leoles68 wrote:We have 3 puks and not all used often. Mostly 1 puk and the TV.
Looking at the monthly fees, and wondered if the whole home is a required service on top of paying for the puks.
If I cancel whole home, will this stop the puks from working?
Without Whole Home only 1 of your devices will work and when cancelled you would need to send the sore devices back to Sky.
The device that will remain active will be whatever is set as your primary device in your My Sky account.
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Message posted on 28 Oct 2025 06:09 PM
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@Leoles68 wrote:
wondered if the whole home is a required service on top of paying for the puks.
'Whole Home' is paying for monthly use of the pucks.
The initial up-front charge is a non-returnable fee which facilitates their loan.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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