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This message was authored by: Leoles68

Whole home and puks

We have 3 puks and not all used often. Mostly 1 puk and the TV.

 

Looking at the monthly fees, and wondered if the whole home is a required service on top of paying for the puks.

If I cancel whole home, will this stop the puks from working?


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This message was authored by: TimmyBGood Answer

Re: Whole home and puks

Posted by a Superuser, not a Sky employee. Find out more

@Leoles68 wrote:

 wondered if the whole home is a required service on top of paying for the puks.


'Whole Home' is paying for monthly use of the pucks.

 

The initial up-front charge is a non-returnable fee which facilitates their loan.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: MarkGoldsmith

Re: Whole home and puks

Posted by a Superuser, not a Sky employee. Find out more

@Leoles68 wrote:

We have 3 puks and not all used often. Mostly 1 puk and the TV.

 

Looking at the monthly fees, and wondered if the whole home is a required service on top of paying for the puks.

If I cancel whole home, will this stop the puks from working?


Without Whole Home only 1 of your devices will work and when cancelled you would need to send the sore devices back to Sky.

 

The device that will remain active will be whatever is set as your primary device in your My Sky account.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: TimmyBGood Answer

Re: Whole home and puks

Posted by a Superuser, not a Sky employee. Find out more

@Leoles68 wrote:

 wondered if the whole home is a required service on top of paying for the puks.


'Whole Home' is paying for monthly use of the pucks.

 

The initial up-front charge is a non-returnable fee which facilitates their loan.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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