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Discussion topic: Whole Home

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This message was authored by Josiefloss This message was authored by: Josiefloss

Whole Home

Hi to all

Im new to sky and not great on tech.

i am on sky stream and want to get whole home £12 a month subscription, how many puks do you get and when you add it to your subscription in my sky does it ask you how many puks you require, I don't want to add this if I cannot get 2 puks.

 

thank you again 


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This message was authored by Ripleys_Cat This message was authored by: Ripleys_Cat Answer

Re: Whole Home


@Josiefloss wrote:

Hi to all

Im new to sky and not great on tech.

i am on sky stream and want to get whole home £12 a month subscription, how many puks do you get and when you add it to your subscription in my sky does it ask you how many puks you require, I don't want to add this if I cannot get 2 puks.

 

thank you again 


You can absolutely add 2 pucks to your order when you add Whole Home. You may only get charged the one £39.95 setup fee for each puck, you often get the first additional puck free, but sometimes not. In which case it'll cost you £79.90 for the 2 extra pucks. The one Whole Home subscription covers both of them though. Remember too that you don't own the pucks - you have to send them back to Sky if you decide to stop the Whole Home subscription. 

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This message was authored by GD1 This message was authored by: GD1

Re: Whole Home

Posted by a Superuser, not a Sky employee. Find out more

@Josiefloss wrote:

Hi to all

Im new to sky and not great on tech.

i am on sky stream and want to get whole home £12 a month subscription, how many puks do you get You need to order the additional pucks, they are not added automatically to a Whole Home sub.

 

and when you add it to your subscription in my sky does it ask you how many puks you require, I don't want to add this if I cannot get 2 puks.  See above

 

thank you again 


 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Ripleys_Cat This message was authored by: Ripleys_Cat Answer

Re: Whole Home


@Josiefloss wrote:

Hi to all

Im new to sky and not great on tech.

i am on sky stream and want to get whole home £12 a month subscription, how many puks do you get and when you add it to your subscription in my sky does it ask you how many puks you require, I don't want to add this if I cannot get 2 puks.

 

thank you again 


You can absolutely add 2 pucks to your order when you add Whole Home. You may only get charged the one £39.95 setup fee for each puck, you often get the first additional puck free, but sometimes not. In which case it'll cost you £79.90 for the 2 extra pucks. The one Whole Home subscription covers both of them though. Remember too that you don't own the pucks - you have to send them back to Sky if you decide to stop the Whole Home subscription. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Whole Home

Posted by a Superuser, not a Sky employee. Find out more

@Josiefloss 

 

One Whole Home subscription covers up to six pucks (and three Glass television sets) at a subscription address, but each puck will have an initial fee for their loan, and Glass televisions have a purchase cost.  Sky may choose to supply the first puck without a fee.

 

Note that just two pucks running UHD starts getting close to what 'average' FTTC can supply.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Josiefloss
Topic Author
This message was authored by Josiefloss This message was authored by: Josiefloss

Re: Whole Home

Thank you I found the page I needed to add the 2 puks only charged £39.95 but I'm sorted.  Your answer helped me look around my app to add these much appreciated 

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