Who Broke HBO Max?

[Alistair+Burns]

This morning I decided to watch something on HBO Max other than TNT Sports content. However it is telling me Get Access on all content.

I have Sky Ultimate which has access to HBO Max. I see the same in the app on Sky Stream and on my Chromebook. Is this a known issue or HBO just picking on me?

[Me134]

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@Alistair+Burns wrote:

This morning I decided to watch something on HBO Max other than TNT Sports content. However it is telling me Get Axxess on all content.

I have Sky Ultimate which has access to HBO Max. I see the same in the app on Sky Stream and on my Chromebook. Is this a known issue or HBO just picking on me?

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Some recent movies especially aren't accessible initially on the lower HBO tiers, you need the higher tiers for that. It will eventually make it's way down to be accessible for all but you'd have to wait.

[Alistair+Burns]

Game Of Thrones unavailable which is not new.

"Unavailable with your current plan"

[Alistair+Burns]

It seems my payment failed as I had my credit card replaced. However it has removed access both to the Premium service I paid for and Basic as well which is not nice. I have updated my card details so will see what happens next.

[Alistair+Burns · Accepted solution]

So first I had to go into My Sky and reinstate HBO Max Basic with ads. I don't see why a free add-on would be removed. Then I had to change the subscription to Premium.