0

Discussion topic: Whiole Home Required

Reply
Avatar for Phill1522
Level 0 icon
What's this?
This message was authored by: Phill1522

Message posted on ‎01 Jul 2026 06:43 AM

Whiole Home Required

I've returned Sky puck for use upstairs that wouldn't connect and now my downstairs puck has gone off looks like it's been deactivated ?

 

Report post
Post 1 of 4
282 Views
0 Likes
Reply
Reply

All Replies

Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎01 Jul 2026 06:49 AM

Re: Whiole Home Required

Posted by a Superuser, not a Sky employee. Find out more

@Phill1522 check if the puck doenstairs is still listed in the My Devices in the Broadband section if the My Skyy app as it is possible by retrurning one puck Sky have cancelled both. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 4
277 Views
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎01 Jul 2026 07:12 AM

Re: Whiole Home Required

Posted by a Superuser, not a Sky employee. Find out more

@Phill1522   Your post has been moved to the correct board as this isn't a broadband related issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 3 of 4
259 Views
0 Likes
Reply
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎01 Jul 2026 07:52 AM

Re: Whiole Home Required

Posted by a Superuser, not a Sky employee. Find out more

Hi @Phill1522 

 

Sky has the concept of primary and secondary devices for Glass and Stream. Any secondary pucks or glass TVs stop working when you remove whole home.

 

Visit this page: https://www.sky.com/help/articles/your-devices-sky-glass

 

It will list the pucks on your account. Make sure that the one which should be working is set to primary. Eventually the other should be removed for your account.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 4 of 4
213 Views
Reply
Reply