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Discussion topic: Its is trying to update software

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Avatar for Sh93
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This message was authored by: Sh93

Message posted on ‎30 Jun 2026 08:03 PM

Its is trying to update software

My puck is trying to update software and ir steps ar 50% and starts again. Done all the resets - reset the WiFi and have a ethernet cable plugged into it .

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎30 Jun 2026 08:53 PM

Re: Its is trying to update software

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sh93 

 

Follow the guide here, including resetting remote and connecting via ethernet etc:

 

https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

 

If that doesn't work you will need to contact sky for a replacement puck.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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