What is the cooling off period for sky stream

[LynneW10]

I have recently joined Sky Stream but have set anything up yet as I have changed my mind. Is there a cooling off period and how do I go about cancelling and sending the equipment back? 

[Mister_Dalek · Accepted solution]

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@LynneW10 wrote:

I have recently joined Sky Stream but have set anything up yet as I have changed my mind. Is there a cooling off period and how do I go about cancelling and sending the equipment back? 

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You have 31 days from activation to return Sky Stream. Just give Sky a ring and they'll process everything and send you free post returns packaging. 

[loudec]

Can I revert back to sky Q to sky stream within my cooling off period ? 

[Ellie_TV]

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@loudec wrote:

Can I revert back to sky Q to sky stream within my cooling off period ? 

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Yes. Give Sky a call and they'll switch you back to Q. 

[TRINANN]

I'm in my cooling period, can I phone up to downgrade Sky Ultimate to Sky basic and save about £4 quid and still keep the rest of my contract.  I only wanted Sky Ultimate because of the comedy, but I can't be waiting over 2 mins for programmes to start on demand, I will never pay for skip ads, so sky ultimate part is pretty useless to me. 

[AndrewF_UK]

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@TRINANN wrote:

I'm in my cooling period, can I phone up to downgrade Sky Ultimate to Sky basic and save about £4 quid and still keep the rest of my contract.  I only wanted Sky Ultimate because of the comedy, but I can't be waiting over 2 mins for programmes to start on demand, I will never pay for skip ads, so sky ultimate part is pretty useless to me. 

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You'll have to phone to find out what they can do for you. 

[TimmyBGood]

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@TRINANN wrote:

can I phone up to downgrade Sky Ultimate to Sky basic

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To avoid confusion, the product name is 'Essential TV'

[cliff53]

I am giving it a second chance as I have 31 days grace. So im prepared to give it a good go.